Refund policy

Last Updated: December 16, 2025

At Elopure, customer satisfaction is important to us.

---

Returns

• Returns are accepted within 14 days of delivery

• Items must be unused, unworn, and in original packaging

• Proof of purchase is required

---

Non-Returnable Items

• Final sale items

• Gift cards

• Items damaged due to misuse

---

Refunds

• Approved refunds are issued to the original payment method

• Processing time: 5–10 business days

• Shipping fees are non-refundable unless the mistake is ours

---

Exchanges

Exchanges are only offered for items that arrive defective or damaged. Photos must be provided.

---

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

---

Contact

Email: support@elopure.com